Hours of Business
Hours of business will be between 9:00 a.m. and 5:00 p.m. weekdays only, excluding public holidays. Service outside of these hours (i.e. weekends and bank holidays) is at the discretion of the company and on a case by case basis, with extra fees applicable. Business hours do not apply to events or services that require after hours; i.e. Parties, weddings, Business after hours events, etc.
Services are scheduled on a first-come, first-serve
basis. To best serve the client, we request 24-hour
notice on all services (except courier, Notary
Public and emergencies). In which case we will
do everything we can to accommodate the request.
Client Payment Terms
-All services provided due for payment same day.
-Corporate accounts available on contract, purchasing blocks of time in advance.
-Late payments on invoicing will attract a monthly interest charge of 5 %.
-Partial hour billing is at the discretion of CustomERrands.
Membership Packages
Membership packages allow you to purchase a block of time for monthly errands.
Membership packages DO NOT cover the cost of merchandise or ancillary services or costs. Your block of time must be used within 30 days of purchase, unless otherwise arranged at CustomERrands' discretion.
As with normal hourly services, we must receive a request for services 24 hours prior to the time a service is needed. Requests for service can be made by fax, e-mail, or phone. Monthly membership fees are due the first of the month.
Memberships include Priority Service over clients with no memberships.
Clients with memberships are not able to request weekly specials.
Services provided are for off-site services only.
Additional custom packages can be arranged upon request.
